Conflict Resolution

Course Content

The following content is covered in this 1 day program, with the majority of training delivered in a very interactive and practical mode:

• What is conflict?
• Define the characteristics of conflict
• When is conflict positive?
• Strategies to manage conflict
• The importance of interpersonal behaviours when dealing with conflict
• Identify your preferred style of dealing with conflict
• Negotiation and assertiveness techniques
• How cultural issues can affect a conflict situation
• How to create win-win solutions

Participants will be accredited with the nationally recognised unit of competency SRXGRO002A Deal with Conflict.

Please view the Conflict Resolution brochure

Please read the MSAC Institute of Training Student Guide.  By enrolling in this course you are agreeing to the conditions outlined in this guide.